Nichols Plc respects your privacy and is committed to protecting your personal data. In this privacy policy we explain how we collect and use your personal information when you visit the vimto.com.my website.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by submitting a request through the contact us form on our website.
Please note that links from our website may take you to external websites which are not covered by this policy. We recommend that you check their privacy policies before submitting any personal information to such sites. We will not be responsible for the content, function or information collection policies of these external websites. You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing. See what your rights are and how you can exercise them below.
WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE COLLECT IT?
Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline through our Consumer Engagement Centres, direct marketing campaigns, sweepstakes and competitions and online through our websites, applications and branded pages on third-party platforms and applications accessed or used through third party platforms.
You may be asked to provide your personal data when you contact us. Nichols Plc companies may share your personal data with each other and other Nichols Plc Group companies and use it in a manner consistent with this Privacy Notice. We may also combine it with other information to improve our products, services, content, and advertising.
We may collect personal data from a variety of sources. This includes:
- Personal data you give us directly,
- Personal data we collect automatically, and
- Personal data we collect from other sources.
You are not required to provide Nichols Plc the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.
Information we collect about you on our website
We collect information using cookies and other similar technologies to help distinguish you from other users of our website. These can streamline your online experience by saving you from re-inputting some information and also allow us to make improvements to our website. For more information about how and why we use cookies, please take a look through our Cookie Policy.
When you visit our website we may collect the following information:
- Details of your visits to our website and the resources that you access, such as which pages you view and which links you follow
- Your IP address and general location
- Details of the hardware and software that you are using to access the website
- A device identifier (cookie or IP address) for fraud prevention
Information we collect about you from other sources
We may collect information about you from other sources. This may include the following:
- Publicly available information, from sources such as Companies House and the Electoral Roll
- Information you have shared publicly, including on social media (particularly in respect of job applications)
- Information from third party databases, such as credit reference agencies
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.
HOW AND WHY DO WE USE YOUR PERSONAL INFORMATION?
We take data protection law seriously, so below we have set out exactly how and why we use your information, and what our legal basis is to be able to use your information in each way.
Operating and improving our website
We always want to offer the best experience that we can on our website. Sometimes this means we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will rely on the lawful basis of legitimate interests and will only use your information where it is necessary so that we can:
- Monitor and improve the performance of our website
- Review and improve our systems, processes and staff (including training)
- Ensure that content on our website is presented in the most effective manner for you and for your computer
- Administer our website, including troubleshooting problems, analysing statistics, conducting research and tests and keeping the website secure
- Measure and understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
We may use aggregated data about the usage of our website for analytics purposes, using third party services such as Google Analytics. Aggregated data used for analytics and statistical purposes is anonymised so that it does not contain any information that could identify you.
Communicating with you
It is necessary for us to use personal information about you when you contact us, or when we contact you. We have a legitimate interest in communicating effectively with our customers and website users and we may use your information in this context to:
- Respond to any enquiries that you make to us, including via our website and social media
- Provide you with information about our products and services
- Verify your identity
- Deal with any complaints you may have
- Contact you about any changes that we make to our products or services
- Contact you about important changes to our business, policies or terms
Telling you about other products or services that we think may be of interest to you
We may use your information to identify and tell you about our products or services that we think may be of interest to you. We will only do this where you have informed us that you would like to receive marketing communications and you may update your preferences at any time by contacting us.
We may also use your information to invite you to participate in market research. If we do contact you about market research, you do not have to participate. If you tell us that you do not want to receive market research communications, we will respect this.
Verifying your identity and protecting you and others from harm
We may use your information where it is necessary for us to do so in order to meet our legal obligations or to detect and prevent fraud, money-laundering and other crimes.
We may also use your information where it is necessary to protect your interests, or the interests of others, in accordance with our legal obligations and the pursuit of legitimate interests. This may include in the event of criminality such as identity theft, piracy or fraud.
Change of purpose
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can effectively manage our website and handle customer enquiries and complaints.
We may share the information that you provide to us with other companies within our group and other websites that we and our group companies operate.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
- Web hosting providers to manage and host the website and related infrastructure, services and applications
- Contact management systems to send emails, instant messages, social media messages and SMS messages
- Our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third-parties in connection with marketing, promotional, data enrichment and other offers, as well as product information
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
- Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings
- Necessary to protect the safety of our employees, our property or the public
- Necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction
- Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.
We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.
Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible.
Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third parties.
WHAT RIGHTS DO YOU HAVE IN RESPECT OF YOUR PERSONAL INFORMATION?
Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by submitting a request through the contact us form on our websites.
- The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this notice.
- The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
- The right to data portability. The personal data you have provided us with may be portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
- The right to be forgotten. Under certain circumstances, you have the right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
- The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
- The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
- The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
- The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
- Rights related to automated decision-making. You have the right not to be subject o a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
- to obtain human intervention;
- to express your point of view;
- to obtain an explanation of the decision reached after an assessment; and
- to challenge such a decision.
Further information and advice about your rights can be obtained from the data protection regulator in your Country.
CHANGES TO OUR PRIVACY POLICY
We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the “last updated” date below. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes).
We will not reduce your rights under this Privacy Notice without your consent. Please check back frequently to see any updates or changes to our privacy policy.
This version was last updated on 28 October 2024 and historic versions can be obtained by contacting us.
In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or notices will be made prominently available to you.
CONTACT US
If you have any questions about your privacy on our website, please submit a request through the contact us form on our website.